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No notices reported this month
This incident has now been resolved. The failed switch has been replaced and all affected services are operating normally.
We will continue to monitor the environment and perform a full post-incident review to prevent recurrence. We apologise for any inconvenience caused.
Replacement network hardware has been installed and services are progressively being restored. Connectivity has returned for the majority of affected systems.
We are currently monitoring network stability and performance to ensure normal operations resume fully.
The root cause has been identified as a failed aggregation switch within the Equinix LD8, London network stack. Replacement hardware is being installed and traffic is currently being rerouted where possible to minimise customer impact.
Engineers are onsite performing emergency hardware replacement. Updates will continue to be provided as progress is made.
We are currently investigating an incident affecting network connectivity within our Equinix LD8, London environment.
A core network switch located in the data centre has unexpectedly failed, resulting in partial service disruption for some services hosted in the facility. Our engineers are actively diagnosing the issue and working to restore full connectivity as quickly as possible.
Jan 2026 to Mar 2026
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