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Network Services
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Private Cloud & Dedicated Servers
No notices reported this month
We will be carrying out server migration in London and performing maintenance and upgrades in Newcastle. During this time, some services may experience temporary
This incident has been resolved, and the root cause identified. Please get in touch should you have any questions, and apologies for any inconvenience this may have caused.
We have located the issue, there was a failed SFP module on a core device. This has since been replaced, and has restored service.
We are aware of an issue impacting connectivity at our Newcastle data centre. We believe this may potentially be a failure of a core device. We have engineers on-site investigating this as a matter of urgency. We will provide another update shortly.
We've swapped the relevant core links around, and services should be recovering now.
We're having to swap some core links around in our data centre in Newcastle. This may cause a brief outage of around 5 minutes whilst routes reconverge within the network. We apologise for any inconvenience this may cause.
We've implemented some fixes to the configuration of our routing between Newcastle and London, this has been tested and confirmed to be working now. The core link that was flapping has been taken out of service until we're happy it's not going down repeatedly again. We apologise for any issues this may have caused you this morning.
The core link is now back online, but is flapping up and down, we're currently in the process of disabling this link until the issue is resolved.
We identified a core link to London failed, this has since failed over to another link.
We've identified a network issue in Newcastle and are looking into this.
Feb 2025 to Apr 2025
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