Stormnet Hosting - Issues with Network Connectivity – Newcastle Data Centre – Incident details

All systems operational

Issues with Network Connectivity – Newcastle Data Centre

Resolved
Partial outage 40 %
Started 10 days agoLasted about 13 hours

Affected

Data Centres (UK)

Partial outage from 9:40 PM to 10:30 AM, Operational from 10:30 AM to 10:30 AM

Equinix LD8, London

Partial outage from 9:40 PM to 10:30 AM, Operational from 10:30 AM to 10:30 AM

VPS (Public Cloud) (UK)

Partial outage from 9:40 PM to 9:44 PM, Operational from 9:40 PM to 9:44 PM, Partial outage from 9:44 PM to 10:30 AM, Operational from 10:30 AM to 10:30 AM

Cloud01 Cluster

Operational from 9:40 PM to 9:44 PM, Partial outage from 9:44 PM to 10:30 AM, Operational from 10:30 AM to 10:30 AM

Cloud02 Cluster

Operational from 9:40 PM to 9:44 PM, Partial outage from 9:44 PM to 10:30 AM, Operational from 10:30 AM to 10:30 AM

Cloud03 Cluster

Partial outage from 9:40 PM to 10:30 AM, Operational from 10:30 AM to 10:30 AM

Updates
  • Resolved
    Resolved

    This incident has now been resolved. The failed switch has been replaced and all affected services are operating normally.

    We will continue to monitor the environment and perform a full post-incident review to prevent recurrence. We apologise for any inconvenience caused.

  • Monitoring
    Monitoring

    Replacement network hardware has been installed and services are progressively being restored. Connectivity has returned for the majority of affected systems.

    We are currently monitoring network stability and performance to ensure normal operations resume fully.

  • Identified
    Identified

    The root cause has been identified as a failed aggregation switch within the Equinix LD8, London network stack. Replacement hardware is being installed and traffic is currently being rerouted where possible to minimise customer impact.

    Engineers are onsite performing emergency hardware replacement. Updates will continue to be provided as progress is made.

  • Investigating
    Investigating

    We are currently investigating an incident affecting network connectivity within our Equinix LD8, London environment.

    A core network switch located in the data centre has unexpectedly failed, resulting in partial service disruption for some services hosted in the facility. Our engineers are actively diagnosing the issue and working to restore full connectivity as quickly as possible.